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complanits procedure 

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Comments from Clients

"I cannot praise them enough; a long time was spent with me helping me with my claim."

"I have heard that I am to get high rate AA and I am over the moon, ecstatic. I cannot thank you enough for the service NW DIAL has given me, I would have been lost without it."

"Many thanks for your invaluable help and courtesy on all occasions."

"The lady on the telephone from DIAL was more than helpful, very pleasant and seemed to go out of her way to give me lots more information than I had originally rang in for, which is a very nice change in this day and age."

"Before becoming involved with DIAL I did not think anybody was interested in helping me in my plight. Thanks to DIAL we are getting there. Thank you for your patience and understanding."

"DIAL is a godsend and a lifeline."

"The advisor made me feel as relaxed and comfortable as possible, they were very helpful and I felt really listened to."

"I was not rushed at all, I do not think I could have got better help or advice anywhere else."

"Excellent service"